Introduction

Welcome to the official documentation for Mazecare, the modern clinic operating system designed to automate administrative overhead, streamline EMR charting, and connect your clinic with integrated payment and laboratory partners.

This help center is designed to take you from a blank workspace to running a fully automated, high-volume clinic.

How this documentation is structured

Whether you are a clinic administrator setting up the system, or a doctor looking for the fastest way to chart an encounter, we have organized our guides into four main pillars:

1. Getting Started

The foundational setup. Learn how to create your organization, invite your staff, set up your consultation fees, and stock your digital pharmacy. Start onboarding →

2. Core Workflows

Step-by-step guides for the five most common clinic journeys. From a standard In-Person Walk-In to complex Hybrid Telehealth flows, learn exactly which buttons to click to move a patient from the waiting room to the billing counter. Explore workflows →

3. Clinical Playbooks

Designed specifically for Doctors and Nurses. Learn how to use Mazecare efficiently for specific patient conditions. We cover how to use macros for Acute Conditions (like URTI), track lab charts for Chronic Diseases, and rapidly generate medical certificates. Read the playbooks →

4. Integrations & Advanced Settings

For IT admins and clinic managers. Learn how to connect Mazecare to the outside world, including WhatsApp for patient messaging, Stripe for telehealth payments, and Lalamove for medication delivery. View integrations →

Ready to begin?

If this is your first time using Mazecare, your very first step is to create your organization workspace (Tenant).