Queue Management System (QMS)

The Queue Management System (QMS) governs the flow of patients within a clinical facility. To operate the QMS, you must configure Lines (which represent specific queues or clinics) and Service Points (which represent physical counters or rooms where patients are seen).

Detailed Step-by-Step Configuration

Step 1: Access QMS Settings

1. Log in to the Mazecare Console using an Administrator account.
2. Navigate to Queue Management Settings (/settings/qms or /settings/queue-management).
3. The dashboard displays active Lines and Service Points configured for your branch.

Step 2: Create a Queue Line

A Queue Line defines the queueing rules and priorities for a particular service type:

1. Click Create Queue Line (or New Line).
2. Under Line Details:
   • Line Name: Input the name of the clinic line (e.g., General Practice, Triage, Dental Clinic).
   • Code: Enter a unique identifier.
3. Under Triage Priorities:
   • Define custom priorities (e.g., High, Medium, Low) that govern the ticket sequence.
   • Adjust priority weights or scheduling rules (such as prioritizing pre-booked appointment times over standard walk-ins).

Step 3: Create a Service Point

Service Points are physical rooms or counters where practitioners serve the patients:

1. Navigate to the Service Points tab.
2. Click Create Service Point (or New Service Point).
3. Under Service Point Details:
   • Name: Enter the physical counter name or room identifier (e.g., Counter 1, Consultation Room 3).
   • Line Assignment: Select the corresponding Queue Line (e.g., General Practice) from the dropdown list.
   • Servant Assignment: Select the Servant assigned to this service point. This can be:
     • Doctor: Select from registered clinicians.
     • Staff: Select from registered nurses, receptionists, or pharmacists.
4. Click Save Service Point.

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